What We Collect and Why We Use It
When you open an account with us, we collect the details you provide — your name, email address, contact number and the payment method you choose, whether that is bKash, Nagad or Rocket. We use this data to verify your identity, process your deposits and withdrawals,
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and keep your account secure. If you contact our support team, we also retain a record of that exchange so we can resolve follow-up queries faster. We do not sell your personal data to third parties. We may share it with payment processors — including the
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mobile wallet services you use — strictly to complete transactions. We also use anonymised, aggregated data to understand how the lobby is used, which helps us improve navigation and load times on mobile. Your data is stored on servers that use SSL encryption, and access is
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restricted to staff who need it to operate your account. Retention periods vary by data type; account information is kept for as long as your account remains active and for a period after closure as required by applicable rules. How long we keep specific records depends
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on the nature of the data and the requirements of eligible regions. If you are in Bangladesh, note that your eligibility to use this platform depends on your local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.